Government
Case Study
Overview
- Background: A Global Issue
- Escalating increases in healthcare costs continue to cause focus on efficiency and effectiveness of expenditures
- Operational statistics may be aggregated in many places but are rarely available centrally for performance improvement
- The Problem
- Escalating increases in healthcare costs continues to cause global focus on efficiency and effectiveness of expenditures
- Operational statistics may be aggregated in many places but are rarely available centrally for performance improvement
- A national health service wanted a means of publishing key performance metrics and cost avoidance estimates for all of its hospital providers, health services purchasers, and monitoring organizations throughout the country
- Initial goal: identify potential areas for improvement and efficiency, and make best use of public funding to deliver quality patient care
- Initial categories of information included clinical effectiveness, prescribing, and workforce
- Requirements for the national indicators included historical trends, rankings, and groupings to show best practices and illustrate avoidable cost estimates for any services not meeting the targets
- Approaches
- Joint development project between data provider organization and TWHS as design and technology provider
- Large-scale business intelligence system design, development and deployment
- Rapid application development
- Extensive prototyping
- Solutions
- National business intelligence solution capable of maintaining, analyzing, and presenting data from all acute-care hospitals, healthcare purchasers/commissioners, and supervisory organizations
- Presentation of key performance metrics in a simple yet effective manner for use in performance improvement by chief executives, finance directors, medical directors, and operational senior managers
- Results To Date
- National visibility and transparency in healthcare performance
- Better care through improved clinical performance
- Better value through improved operational performance
- Appropriate improvement targeting for non-conformant providers and purchasers
- Increased efficiency through data integration and transparency
- Leveraged information for better decision making and collaboration
Case Study Details
- Why TWHS?
- Proven industry experience and familiarity with national health services and governmental organizations
- Proven innovation with visually-driven performance improvement systems design, development and deployment
- Rapid application development methodology and technologies
- Proven business intelligence technology
- Experience with rapid delivery timelines where failure is not an option
Products and Services Used
- Software:
- TWHS Rapid Prototype Platform
- TWHS Kaleidoscope Application Development System
- TWHS XAS Business Intelligence System
- Microsoft® SQL Server
