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View Available PositionsThe Royal Surrey County Hospital NHS Trust had been under pressure to reduce waiting times for patients in Accident and Emergency (A&E), having been rated among the lowest performers in the country.
The Trust’s chief executive asked TWHS for a series of applications designed to provide managers and staff with real-time information on patient numbers, waiting times, available beds and other key metrics.
Part of the pilot implementation involved consultancy services for process improvement, data coding, and data quality. In the A&E, TWHS consultants first analysed the hospital’s patient data tracking process. Second, working with the A&E Specialty Manager, TWHS consultants designed and proposed a more efficient process to achieve improved data quality. Finally, upon execution of the new process, the hospital netted measurable gains in patient care.